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Repair Refund Policy
- Change of Mind Before Sending Device
- If a customer pays for a repair online but decides not to send the device due to a change of mind, they can apply for a refund.
- (Refund will be processed within a week
Repair Cost Increase After Receiving Device
- If repair In Cases cost increase after the customer has sent the device, and they choose not to proceed, we will inform them and send back the device
- Refund will be issued within a week.
Repair Not Completed
- If, for any reason, we are unable to complete the repair, we will send the device back to the customer.
- Refund will be processed within a week.
Successful Repair
- Once the repair is completed, the customer cannot claim a refund.
Repair Process Timeline:
- Upon receiving the device, we aim to complete repairs within 3-5 days.
- If there are board issues causing delays beyond 5 days, customers will be promptly updated. If the customer does not agree to the delay and the repair hasn’t started, we will send back the device and issue a refund within a week.
Return of Purchased Device with Accessories:
- If a customer purchases a device with free accessories and wishes to return it, we will buy back the device, but the price of the accessories will be deducted.
Return of Unused Items:
- Unused items can be returned within a week, but 20 percent of the accessory price will be deducted.
Damage During Shipping:
- If the device is received by the customer damaged, we are not responsible. The responsibility lies with the shipping carrier. We document the device’s condition with pictures before sending.
- Note: Used items are not eligible for return. It is essential for customers to review and agree to these policies before proceeding with the repair or purchase.
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